Frequently Asked Questions

What is the White Ribbon Boutique Loyalty Program?

We have introduced our loyalty program as a way to give back to our wonderful WRB family. It means that as you shop with us, you will be able to earn points that you can redeem at any time on future purchases. 


How do I earn points?

Each time you make a purchase with us, you will earn points that will automatically be added to your account. We will also have offers and rewards from time to time that will mean you can earn some nice bonus points. Make sure to subscribe to our newsletter so you don't miss out!


How much are points worth?

Every time you spend £1, you will earn 1 point. Each point is worth 10p. So for example, if you spend £100 you will earn 100 points. You can then use those points to get £10 off a future purchase.


How do I redeem points?

In order to redeem your points against your order. You will need to convert your points into your e-wallet credit. You can do this by going to your account and clicking on 'convert points to e-wallet'. If you choose to use your points, this will be taken off of your order total.


Where are my points?

Your points are located in your account. You will see your points balance that you can use during the checkout process.


How long does it take my points to appear in my account?

Points will appear on your points balance 28 days after you have made your purchase. This is inline with our returns policy, so if you would like to return an item, you will always have an accurate points balance.


Is there a time limit to use my points?

There is no time limit on using your points. So you can build up your balance for as long as you would like.


Thank you for being a part of our family!

If you have any questions or issues, please get in touch with us and we will be happy to help. You can also register for an account here to start taking advantage of our loyalty program. Don't forget to subscribe to our newsletter too, as we have lots of offers and secret surprises for you to build up your points!