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DELIVERY and returns
Standard UK Delivery £2.50 UK 48 hour (working days only)
Saturday Delivery £9.00
European Delivery from £8
Click and Collect - £0
E USA and Australia from £25
All orders received after 3pm will be processed the following working day.
UNDELIVERED PARCEL - If your parcel is returned back to us as undelivered, your items will be automatically refunded (minus the postage costs incurred) and an email will be sent advising, you will have to place the order again.
We understand that not everything fits or, is not always suitable, so, if you are not entirely happy with your purchase, please return it in its original condition, unworn and unwashed, ensuring all tags and swing tickets are in place within 30 days. To assist your refund, please log into your account to complete a return, that way, we will be able to track your purchase to help speed up your refund.
For hygiene reasons, certain goods like Masks and Snoods etc cannot be returned.
CLOTHING RETURNS – Please note that we are unable to refund any items that are not fit for resale, clothing showing any signs of the following, will not be refunded:-
Odours or Perfume smell
Make Up or Tanning marks
If we can smell any of these on your returned item, we will deem them unfit for resale and return them to you.
SHOE RETURNS – Must not have been worn and no signs of wear
ACCESSORIES - Must not show any signs of use
RETURN ADDRESS –
White Ribbon Group
Alternatively you can drop any returns off to our stores for them to forward to the online warehouse for processing. ( a receipt will be provided in store.)
REFUNDS are processed within 3 working days of items being received. Faulty garments may take longer due to supplier inspection
POSTAGE - We are sorry that we are unable to offer free postage for returned items, however It is strongly advised that you use Royal Mail signed for service as your product will be insured and, White Ribbon Boutique cannot be responsible for any returns until they are recorded back to us, we also recommend that you keep your ‘Proof of Postage’ as White Ribbon Boutique cannot be responsible for goods in transit.
FAULTY GOODS – Only Manufacturing faults will be considered and NOT wear and tear, please be advised that a returns form must be completed, outlining the fault of the product within 14 days of receipt. On rare occasions, some faulty products slip through our rigorous Quality Control, we apologise if this is the case and, for the sake of speed, we would ask if you would kindly post this back to us and we will refund both the garment and your postage to the value of £4:50
Please be advised, if no fault is found and the garment was bought within 28 days we shall refund your item. If over 28 days and the fault is not a manufacturing issue, we shall return your item to you and no refund will be provided.
Please note that our manufacturers cannot be held responsible for any issues arising from laundering process.
ORDER NOT RECEIVED - If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to assist you further, you can email us at firstname.lastname@example.org
WRONG ITEM SENT - So sorry this has happened! We work hard to ensure that we deliver the items your ordered, however, If the item you received is not what you originally ordered, please contact us by emailing email@example.com or call us on 01606 302755 quoting your order number, your name and address,
EXCHANGES - Unfortunately our online store does not offer an exchange service, please return unwanted goods for a refund and re-order the goods you require.
As a small Independent business, we THANK YOU for your co-operation and understanding
Our Payment Service Provider is Opayo (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Opayo uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.